Terms of Service & Platform Governance

1. Acceptance of Terms & Eligibility

These Terms of Service ("Terms") constitute a legally binding agreement between ImpactFlow Technologies Private Limited ("ImpactFlow", "we", "us") and the subscriber, non-profit organization, corporate entity, chartered accountant firm, or individual user ("User", "you", "Tenant").

By accessing our platform, registering an organization subdomain, initiating DigiLocker authentication , making or receipting a donation, or logging into any portal, you confirm that you have full legal power and corporate/trustee authority to enter into these Terms. If you do not agree to these Terms, you must immediately cease all access to the platform.

2. Multi-Tenant SaaS License & Acceptable Use Policy

Subject to continuous payment of applicable subscription tier fees and statutory compliance, ImpactFlow grants you a non-exclusive, non-transferable, revocable license to utilize our cloud platform for institutional philanthropy management, automated 80G tax receipting, FCRA compliance ledgering, corporate CSR grant milestone tracking, and CA audit preparation.

Strictly Prohibited Uses

You agree not to:

Issue bogus, sham, or accommodation donation receipts for the purpose of illicit tax evasion under Section 271AAD of the Income Tax Act.
Channel foreign contributions without active, valid FCRA registration or deposit foreign remittances into unauthorized non-SBI NDMB accounts.
Violate the Prevention of Money Laundering Act (PMLA), 2002 or the Digital Personal Data Protection Act, 2023.
Reverse-engineer, decompile, or attempt to extract the cryptographic anchoring algorithms or proprietary database engine of ImpactFlow.

3. Statutory & Professional Services Disclaimer

Crucial Legal Notice: ImpactFlow is Digital Software, Not a CA or Legal Firm

ImpactFlow is an independent digital software operating system. ImpactFlow does not provide Chartered Accountancy (CA), statutory auditing, tax advice, or legal representation.

The automated compilation of Section 80G tax receipts, Form 10BD annual statements, Form 10BE certificates, and bank reconciliation matching algorithms represent computational workflows configured based on data provided by you.

Final Statutory Responsibility: Each non-profit organization remains solely responsible for the legal validity of its 80G/12A/FCRA registrations and for verifying Form 10BD filings with its appointed independent Chartered Accountants before formal submission to the Income Tax Department / CBDT.

4. Statutory Obligations of Participating Organizations

Every participating non-profit institution, trust, and corporate donor covenants and warrants:

Accuracy of Tax Identifiers: To maintain and upload strictly accurate PAN, TAN, 80G URN, and 12A URN credentials.
Section 80G Statutory Rules: To ensure cash donations exceeding ₹2,000 are not marked eligible for 80G tax exemptions, and to mandate PAN capture for all donations exceeding ₹50,000.
FCRA Strict Segregation: To maintain rigorous accounting separation between domestic contributions and foreign remittances under Section 17 of the FCRA 2010.
Authorized Signatory Delegation: To ensure that digital signature tokens and authorized trustee credentials configured for receipt auto-signing are legally approved by valid board or trust resolutions.

5. Subscriptions, Tiering, Billing & Cancellations

ImpactFlow offers tiered subscription plans (Community, Professional, Enterprise) billed on an annual or monthly cadence.

Automated Billing & Invoices: Subscriptions are billed in advance in Indian Rupees (INR) or designated local currency with compliant GST tax invoices generated automatically.
Payment Defaults: Accounts in default past thirty (30) days will enter read-only archive mode.
Cancellation & De-provisioning: Subscriptions may be cancelled at any time before the renewal date. Operational databases will be locked, but statutory 8-year tax records are retained pursuant to Income Tax Act Section 149.

6. Service Level Agreement (SLA) & Uptime Commitment

ImpactFlow commits to a target monthly service availability of 99.9% for all primary donor portals, receipt APIs, and administrative consoles.

Zero-Downtime Deployments: All platform upgrades, schema migrations, and security patches execute using atomic zero-downtime blue/green deployment scripts.

Automated Daily Backups: Complete encrypted database snapshots executed every 24 hours with cross-region replication and automated recovery drill testing.

7. Limitation of Liability & Indemnification

To the maximum extent permitted by applicable Indian law:

Aggregate Liability Cap: In no event shall the total aggregate liability of ImpactFlow for any claims arising under these Terms exceed the total subscription fees actually paid by the Tenant in the twelve (12) months preceding the incident.
No Consequential Damages: Neither party shall be liable for indirect, incidental, punitive, or loss of tax exemption status resulting from the user's failure to furnish accurate records to statutory authorities.
Indemnification: You agree to defend, indemnify, and hold harmless ImpactFlow against any penalties, CBDT tax demands, or litigation arising out of fraudulent donations, bogus receipts, or violation of FCRA remittance laws by your organization.

8. Dispute Resolution, Governing Law & Jurisdiction

These Terms shall be governed by, construed, and enforced in accordance with the laws of the Republic of India, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator mutually appointed by the parties. The seat and venue of arbitration shall be New Delhi, India, and the proceedings shall be conducted in English.

Subject to arbitration, the courts located in New Delhi, India shall possess exclusive territorial and subject-matter jurisdiction.