All Systems Operational (99.98% Uptime)

How can we assist you today?

Dedicated support channels for Donors, NGO Administrators, Corporate CSR Directors, and Chartered Accountants.

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Donors & Philanthropists

Instantly retrieve 80G tax-exempt receipts, annual Form 10BE certificates, and verify cryptographic receipt anchors.

  • Download 80G Tax Receipts
  • Verify on Blockchain
  • Form 10BE Self-Service
Find Your NGO Donor Portal →
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NGO Administrators

Assistance with DigiLocker automated onboarding, bank statement Excel ingestion, Form 10BD generation, and FCRA accounts.

  • Bank Statement Auto-Match
  • CBDT Form 10BD XML Export
  • FCRA NDMB Compliance
NGO Staff Sign-In →
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Corporate CSR Teams

Support for Section 135 obligation calculator, bilateral grant agreements, milestone escrow releases, and M&E reporting.

  • CSR Grant Agreements
  • Milestone Escrow Releases
  • M&E Field Audits
CSR Hub Portal →
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Chartered Accountants

Direct CA Audit Hub access, 5-quadrant audit packages, Tally XML / Zoho Books ledgers, and statutory sign-offs.

  • CA Multi-Client Hub
  • Tally XML & Zoho Ledgers
  • 5-Quadrant Statutory ZIP
CA Firm Sign-In →

Knowledge Base

Frequently Asked Questions

When donating to an 80G registered NGO via ImpactFlow, provide your valid 10-character Indian PAN. ImpactFlow immediately generates an 80G compliant receipt. At the close of the financial year, the NGO submits Form 10BD to the Income Tax Department, which auto-populates your annual Form 10BE certificate on the AIS/e-Filing portal for 50% deduction.
NGO accountants can upload their official bank statement in Excel (.xlsx) or CSV format. Our engine extracts Indian banking reference patterns (UPI 12-digit UTR, IMPS, NEFT, RTGS) and executes exact, reference, and date-window fuzzy matching against recorded donations, flagging unreconciled items for immediate manual clearance.
Under Section 80G(5D) of the Income Tax Act, cash donations exceeding ₹2,000 are legally prohibited from claiming tax exemptions. ImpactFlow automatically disallows 80G tax eligibility on any receipt marked as cash exceeding this threshold, preventing audit penalties.
CA firms register centrally with their ICAI Firm Registration Number (FRN). NGO tenants formally assign their statutory engagement to the firm via tenant admin. The CA Partner logs into the CA Hub, inspects real-time financial metrics, downloads Tally/Zoho ledgers, and records formal sign-offs.
Yes. In strict adherence to Section 17(1) of the Foreign Contribution (Regulation) Act 2010 (as amended in 2020), all foreign remittances must be deposited into the designated FCRA account at SBI New Delhi Main Branch (IFSC: SBIN0000691). The platform strictly validates and tracks foreign remittances to this exclusive account.
You can submit a formal access, correction, or grievance inquiry directly using the support form on this page or by emailing our designated Grievance Officer at dpo@impactflow.in. All statutory DPDP requests are resolved within 30 calendar days.

Direct Help Desk

Open a Support Ticket

Guaranteed statutory response within 4 business hours.

Direct Email: support@impactflow.in
Security Hotline: security@impactflow.in